Complaint
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Origin *
Please select
General
CSC - Outbound
Customer directly
Social Media
RAC Shop
Executive
FOS (Stage 1)
NPS
Reopened complaint
Resolver
999 Email Alert
General ATS
Account Manager
Area Manager
Centre
IQMT
Expression of Dissatisfaction
BAC Bescot EoD - Resolved
BAC Bescot EoD - Unresolved
BAC Stretford EoD - Resolved
BAC Stretford EoD - Unresolved
Billings & Collection EoD - Resolved
Billings & Collection EoD - Unresolved
Convergys EoD
CRT EoD
CSC Bescot EoD - Resolved
CSC Bescot EoD - Unresolved
CSC Stretford EoD - Resolved
CSC Stretford EoD - Unresolved
DST EoD
Opteven - EOD
Patrol EoD
RACCA EoD
Sales Admin EoD
Sales & Service EoD
SME EoD
Soter EoD
RAC Breakdown
BAC
Billings & Collection
Contractor
Corp Partner
CSC
Customer Contact Team
Fleet Admin
Klarna
Legal Admin
MCC
Non Member
Other Internal Colleague
Parts Admin
Patrol
RAC Account Manager
RAC France
Sales Admin
Sales & Service
Sensee
SME
Vehicle Inspection - Engineer
RAC Legal
Aviva CEO
Legal Services
Quindell Legal Services
Third party
SMR
Approved Garage Network
Assurant
Contact Centre
Mobile Mechanic
NPS Feedback
Social Media (non-RAC) / Trustpilot
Who Can Fix My Car
Workplace
Mercedes-Benz
CAC
Customer Directly
EoD
Hire Car
AMS - MCS
Engineering
FNOL
Invoicing
Mobility (Hire, Courtesy Car)
Repair Management
Supplier
Third Party
AMS - RTA
Onward Travel
Recovery
Origin *
General outbound
OLOS 120
OLOS 180
Your involvement *
I am the complainant
I represent someone else
Complainant to remain anonymous
Add additional case contact *
Add additional case contact
Yes
No
Membership number
Vehicle registration
Breakdown reference
Breakdown date
Breakdown date (end)
Find breakdown event
Other reference
Please provide details of your complaint below *
Please provide details *
Relevant to *
Please select
Accident Care
Accident Management
Advisory
Allocations
Aviva
Debt Recovery
Fleet
Legal Care
Legal Network
Other
Personal Lines
Recovery Invoicing
Fault area *
Please select
3rd Party
Approved garage
Approved Garages
Assurant
ATS
BAC
BCC
Billings & Collections (Bristol)
Billings & Collections (Stretford)
Business Services
CAC
Car Passport
Carpeo
CCT
Cigna
Colewood
Contractor
Convergys
CPP
CSC
Customer
Customer Care
Customer Service
Davis Group
DST North
DST South
Enterprise
EPS
Euro Car Parts
Europcar
Fuel Doctor
Halfords Garage Network
Jaywing
Klarna
LCH
MBRA
MB Specialist
MCC
Mobile Mechanics
Mobile Tyre Fitter
MYRAC
New Business
Opteven
Other
Outbound
Part Suppliers (if not EC)
Patrol
Quidco
RACCA
RACCA - NFUM
RAC Cars
RAC Contractor
RAC Insurance
RAC Patrol
RAC Patrols
RAC Shop
Remote Resolution Team
Renewals/Retentions
RTA Process / Accident Case
Sales Admin
Sales & Marketing
Sensee
SME
SMR - BAC
SMR Contact Centre
SMR - Patrol
Soter
System
Top Cashback
TWG
Tyre Network Garage
Unknown
Vehicle Inspection
Vehicle Inspections
WCFMC
Web
Escalate to customer care?
Escalate to customer care?
No
Yes
Reason *
Please select
All options for resolution have been exhausted
Complaint referred to the press
Confirmation of legal action being taken
Referral to a third party required
Bypass initial resolution and handle the case
Details of action taken to resolve the issue *
Outcome *
Please select
Agreed
Partly agreed
Not agreed
Referred *
Referred
Yes
No
Redress offered? *
No
Yes - Membership extension
Yes - Other
Yes - Refund
Yes - SAS incentive
Amount (£) *
Redress offered? *
Redress offered?
Yes
No
What would you like us to do to resolve the issue?
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